Toys and Gifts for Children with Big Imaginations

Terms & Conditions

Welcome to There are a few things that you may need to know when shopping on our website. This section is called terms and conditions which can sound a bit scary. Don't worry though it is not complicated and it is designed to make sure you have the best experience possible.

In our terms and conditions you will notice us referring to ourselves as Fairy Glam Ltd. Fairy Glam Ltd is our registered company name and we are the owners of our brand, Lucy Locket.
These terms and conditions apply to any use of our website. If you have any concerns please contact us by emailing

Please note our website is principally aimed at the UK market; we cannot guarantee that our website meets with local laws in other countries. You are responsible for compliance with the laws that apply in the country where you live.

Making a purchase

When you order a product from our website you are offering to buy it for the price stated, subject to these terms and conditions. When you place an order we will confirm receipt of the order via email. We will then check availability of the requested product and we will only contact you in the unlikely event there is a problem. If the product is available the next email you will receive from us will be letting you know that your order has been dispatched and it is on its way to you. If there is a problem with availability we aim to be in touch the same working day.

We keep our website as up to date as reasonably possible and ensure that products clearly state if they are currently out of stock. We do not currently accept orders for items that are not in stock. We will ask for and store your order and delivery details including your address and may automatically insert certain information on your order form so that you can order and purchase products from our website with the minimum amount of form filling.
We may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of any product at any time at our sole discretion.

Pricing and Payment

Prices on our website are currently available in GBP and Euro's and they are inclusive of any applicable VAT. Prices do change from time to time however at the point you place your order we guarantee that the price displayed is the price you will pay.

We accept most major credit/ debit cards and payments will be processed securely using WorldPay. Alternatively you can use PayPal if you would prefer. Your credit card company may do an additional security check to confirm it is you who is making the purchase. All information that you supply to us whilst placing an order via the website is encrypted prior to transmission to protect your details and your privacy.


Please make sure that you order from us and select a shipping option that meets with your delivery timescale needs. If your order cannot be delivered within the timeframe specified when we accept your order we will notify you and try to rectify the situation as quickly as practically possible.

We use 3rd party delivery companies to ship your order to you. Generally this is Royal Mail or DPD express but could be a different organisation at our discretion. All the services we use have a high rate of on time delivery however occasionally there can be a problem that causes a delay. If your order hasn't arrived 3 working days after the promised date we will either re-dispatch or refund your order.
Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once the products you have ordered are in customs to let you know the cost.

Refunds & Cancellation

We try to package orders as well as possible to ensure that the products arrive undamaged. However, if a product arrives damaged or with defects, we will replace it whenever possible free of charge or alternatively provide you with a full refund. We process returns as soon as possible when we receive them back at our warehouse. This does not affect your statutory rights.

Our policy is to ensure that you are satisfied every time you place an order on our website. If you decide you do not want to keep your order when you receive it you can return it within 28 days of receipt provided it is in its original condition and is unused. We will provide a refund when we have received the item back at our warehouse and have checked it has been returned unused and in its original condition. You will be responsible for the return cost and we take no responsibility for the item until it arrives back at our warehouse.

To find out more please visit our Shipping Page.

Intellectual Property Rights and Use of Title

We do not give you any right or interest in any copyright or other intellectual property rights in any text, images, tables, compilations or other copyright protected works featured on our website nor do we give you right to reproduce the same.
We retain all rights and interest in any product that you purchase from us. No products may be reproduced.

You may view and access our website for private and personal, non-commercial use only. The copyright in all software and content is owned by or licensed to us, unless otherwise specified and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express consent.
Copyright and design rights extend to the design, look and feel of our website, all photographs and text appearing on it and any promotional material.

We, our website and our logos are our trade names and/or trade marks and may not be used by anyone else without our express permission. We have registered trade marks in several marks appearing on the website and we are also the owners of unregistered trade mark rights in any such marks.
We do not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on our website belong to their respective third party owners.

Guarantees & Liability

We try to make the descriptions and visuals of our products as accurate as possible. However, some products may differ slightly from those featured on our website. We always try to ensure that all information on our website is correct but make no guarantee and accept no liability as to the correctness of any such information. Use of any information will be entirely at your own risk.

We will insure any product ordered by you on its retail value whilst in transit to you. Please check the delivered product as soon as possible on receipt as we will not cover any subsequent loss or destruction. We will not be liable for any indirect or consequential loss to you. Your statutory rights as a consumer are available to you. We will have no liability in respect of any other website or page on the internet accessible from our website.
Except as provided above we give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.

Our website and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.

Company Info

The postal address of Fairy Glam Limited is Suite 10 Firth Road Business Park, Firth Road, Lincoln, LN6 7AA. This is also our registered office. Company registration: England and Wales 07162409.
You may also contact us by email at or by telephoning us during office hours at +44 (0)1522 510191.
© Lucy Locket Limited 2004 - 2016