Toys and Gifts for Children with Big Imaginations

frequently asked questions

For any question uncovered here, please email us at info@lucylocket.com

You can change or cancel your order right up to the point that we dispatch it. We generally dispatch same day so please contact us as soon as possible if you would like to make any changes to your order.
You can either email info@lucylocket.com or call our customer services on +44 1522 510191. Please make sure you let us know what your order number is so we can find it as quickly as possible.
If your order has already been dispatched we are unable to make any changes.
If you decide that you no longer want to keep your order then you can return it provided it is in its original conditional and is unused. Please contact us within 14 days of receiving your order. You will need to return it to us in its original packaging.
To see our full returns policy please visit our Shipping & Returns page.
We have a variety of shipping options so it really depends which delivery service you have chosen and whereabouts your order is being delivered to.
Take a look at our Shipping & Returns page to find out more. We generally dispatch same day and we include the dispatch time in the number of days we advise on the delivery page.
If you can't find an option that suits you please do contact us as we may be able to arrange a different service.
Take a look at our Shipping & Returns page to see all the options.
Yes we do! You will find that we offer a range of shipping services to suite different locations and timescales. To find out more visit our Shipping & Returns page.
If you have any questions you can contact us by filling in the form into the Contact Us page or you can email us at info@lucylocket.com. You can also call us on +44 1522 510191.
Our customer services are open between 9am and 5pm Monday - Friday.
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